Shipping and Returns Information
Flat Rate Shipping
Flat rate shipping applies to the 48 contiguous United States and the District of Columbia on all standard size and weight items via UPS Ground. Shipping to Alaska and Hawaii is available ($30 surcharge applicable). Orders should arrive within 10-14 business days. Offer does not apply to oversize or bulky items. Shipping charges are calculated once a product is placed into or removed from your cart. International shipping is not available at this time.
Oversize and Bulky Items
EnergyEarth offers a number of large, bulky or oversize items that require special handling. Additional shipping charges may apply to items that are of unusual size or weight. Oversized or bulky products are shipped to the United States using UPS Ground or Freight Services. Shipping charges are calculated once a product is placed into or removed from your cart. Orders should arrive within 10-14 business days.
Tracking Your Package
Tracking is available on all packages via UPS’s ground shipping tracking service. A link will be provided when the item has been shipped in an email to the address on file. Please note that it may take up to 2 days for UPS to update shipping information on their website once package information has been received.
UPS My Choice
If your busy schedule makes receiving at-home deliveries seem impossible, we have the solution for you. EnergyEarth is now offering UPS My Choice for an added level of flexibility and control over home deliveries. My Choice allows you to choose the delivery features that fit your schedule best, then sends an email, voice, or text message the day before your delivery letting you know when your package will arrive. If you need to make any changes, just log in to UPS.com and track your packages to reroute, reschedule, or authorize a shipment release for your delivery for a small fee.
To get home delivery on your schedule, sign up for My Choice here: http://www.ups.com/mychoice/. You can start managing your home deliveries with a free membership, or get even more control and flexibility with Premium Membership for just $40 per year. (Additional information on membership benefits and fees.)
Returns and Refunds
We understand that returning products is often a frustrating experience. At EnergyEarth we strive to make this process as simple and straightforward as possible. Please contact our Customer Care Center at your convenience and we will gladly help you to return your product in adherence with the guidelines found in the terms and condition section of this site. To begin the returns process, simply call 1.855.36.EARTH (1.855.363.2784) within 30 days of receiving your order and one of our representatives will guide you through the process. Once your return has been processed, you should expect to receive your refund within 2 weeks.