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Customer Care Center FAQs

How do you ship your products?

Most products are shipped via United Parcel Service (UPS) Ground Services. The estimated arrival date of all packages is 10-14 business days.

How does flat rate shipping work?

Flat rate shipping applies to the 48 contiguous United States and the District of Columbia on all standard size and weight items via UPS Ground. Shipping to Alaska and Hawaii is available ($30 surcharge applicable). Orders should arrive within 10-14 business days.

How do you ship oversize and bulky items?

We offer a number of large, bulky or oversize items that require special handling, and additional shipping charges may apply to these items. Items will be shipped via UPS Ground or Freight services and should arrive within 10-14 business days.

How do I track my package(s)?

Simply click on the tracking number link in your shipping confirmation email to track your package(s).

What if I want to return my order?

You may return any items for any reason within 30 days of receiving your order. Simply contact our Customer Care Center to start this process. Once your return has been processed, you should expect to receive your refund within 2 weeks.

How are savings estimates calculated?

Each of our savings estimates are calculated in different ways, according to each calculation type, as follows:

Collective Savings Counters

These calculations illustrate the positive, powerful impact you, our customers are making on the environment and the financial savings you are enjoying from purchasing and implementing EnergyEarth products. The displayed savings represent the estimated collective impact over the lifetime of the products purchased by our customers.

Kilowatt Hours

This calculation represents the collective kilowatt hours (kWh) reduced over the lifetime usage of our energy and water efficient products as compared to using similar, non-efficient products. Results are based on national average usages and assumptions.

United States (US) Dollars

This calculation represents the combined total of US dollars saved on energy and water related costs by purchasing our products. Results are based on the lifetime savings of the products. The collective savings totals include the following national average rates: $.118 per kilowatt hour, $1.11 per therm of natural gas, and $2.80 per 1,000 gallons of fresh water and waste water. (source: eia.gov, 2011),

Trees

This calculation represents the total number of matured trees required to absorb the difference of CO2 emissions produced by non-efficient products and EnergyEarth products. The amount of CO2 reduced by the products we offer is calculated against how many trees it would typically take to convert that amount to oxygen. Results are based on the assumption that one mature tree can absorb one ton of CO2 from the atmosphere over its lifetime.

Gallons of water

This calculation displays the total amount of water reduced by the utilization of our water efficient products, compared to non-efficient products.