Frequently Asked Questions

What is the EnergyEarth Reward?

The EnergyEarth Reward offers an unmatched high value proposition and broad appeal. The EnergyEarth Reward is redeemable for the recipient’s choice of popular shopping, dining and entertainment gift cards, a prepaid card, or doubled in value for smart home and lifestyle products. The doubling of the reward is funded by EE Incentives, allowing our partners to promote a high value reward at a low cost. For more information about the EnergyEarth Reward, check out this page.

What is the cost of a EnergyEarth Reward?
You pay face value for your rewards. If you order a $25 EnergyEarth Reward as a happy birthday gift for an employee, you pay $25. There are no other fees associated with your order and no portion of your employees’ reward will be used up in fees or shipping when they redeem. We cover the doubling of the reward if the employee chooses to redeem for products.

Who can order EnergyEarth Rewards?
Our reward builder is designed to be a self-serve ordering portal for administrators of company reward and incentive programs. As such, our rewards can only be ordered for use in a reward and incentive program and can only be redeemed by the reward recipient. Before you can order, you will need to create an account and share some basic information about your company so that we can verify myrewardbuilder.com is a good fit for your program.

How do I create an account?

To create an account, visit myrewardbuilder.com. Since these rewards can only be used for customer and employee incentive programs, you will be asked a few questions about your company and program.  Please allow for up to 24 business hours for account approval. As optional, you may upload your company logo for use on rewards.

How will I know my account has been approved?
You will be notified by email once your account had been approved. You should receive an email about your account approval within 24 business hours. If you have not received your account approval within that time please reach out to our customer care team. See our contact us page for more information.

Can I purchase a reward without creating an account?

You must create an account to purchase an award. When you create an account, it may take up to 24 business hours for your account to be approved. This is a security measure, to ensure we verify each customer. If you do not create an account, you will not be able to purchase a reward.

What if I forget my username or password?

No problem! Password/Username reset?  Our Customer Care team is here to help. Send an email to rewardssuport@eeincentives.com or give us a call at 855-525-7665.

What happens if I don’t upload a logo to my account?

You are not required to upload a logo to your account. With each Rewards order you place, you will have the option to upload a logo, but it is not a requirement. Your rewards can be unbranded if you choose.

What if I want to use a different logo than my Account Logo?

Each time you create a reward, you will be brought to a page that allows you to choose the logo you’d like on your reward. On this page, you can choose from your account logo, a high quality uploaded png or jpg, or no logo.

What size does my logo need to be?

Upload a high quality png or jpg that is 650px x 160px at 300dpi. Please ensure your logo is a high quality png or jpg.  If it is not high quality, there may be problems with pixilation or fuzziness on your reward. Please be aware that poor quality logos often look clear on a computer monitor but fuzzy in print, so its important to verify that your logo is the correct quality even if it appears clear on your screen.

What type of file does my logo need to be?

Your logo should be a high quality png or jpg. Other files will not be recognized by our system.

What if I accidentally enter an undeliverable email address?

Once you place your order, if there are undeliverable email addresses, you will be notified and given the chance to update emails. There will be a notification in the top righthand corner of your account screen. This notification will remain there until the addresses are updated.

How will my rewards be delivered?

During the ordering process, you will be given the option to choose between emailed or mailed rewards. Emailed rewards are sent as soon as payment is processed. You have the choice to have the reward sent directly to you, in the form of a multi-page pdf for printing and handing out, or rewards can be emailed directly to the recipient. If you prefer your rewards to be printed and mailed, you have the option to have the reward sent to you, or to each recipient. Printed rewards will be delivered between 10 – 14 business days from payment.

Is there a limit to the rewards I can buy at one time?

There is no limit to the amount of rewards you can purchase. You may enter each recipient’s name and email manually, or upload a CSV Data File with pertinent information. The reward amounts can change for each recipient.

Do I have to enter each name in manually?

If you are ordering for multiple recipients, you can upload a CSV file with pertinent information regarding your reward recipients.

How do I create a CSV file?

To create a CSV file, open a new spreadsheet in Microsoft Excel. Enter your data as needed. Click “File” and “Save As.” Type in your desired File Name. Below your file name, click the dropdown and choose “CSV” as your file type. Then click “Save”. If you have any questions, we are here to help. Visit our contact us page for all available contact options.

What information needs to be in my CSV upload?

The required fields in the CSV file include your reward recipients’ first name, last name, email address OR mailing addresses (depending on delivery type), and reward amounts. A recipient ID number is an optional field which may be included for reporting purposes.

Can I send a non-personalized reward?

As you’re building your reward, you will have the option to display the name of the person or company giving the reward. If you wish to keep the rewards non-personalized, simply leave this space blank.

Will all my recipients receive the same reward?

The reward theme you choose, and the message you compose will remain the same for each recipient, but the reward amount can change from person to person.

How many characters can I include in my message?

Your message may include up to 300 characters.

Do I have to include a message?

You are not required to include a message with your reward. If you do not wish to, simply leave the message box blank and move forward with ordering your rewards.

Can I delay the delivery of a reward?

Rewards are set to process immediately. During the ordering process, you can select a future date to process your rewards. Please note that rewards will not process until payment has been received.

How long does it take for my order to be delivered to me or my recipients?

Delivery is dependent on both confirmed payment and the method in which you’d like to receive your reward. For example, if you pay by credit card and request immediate delivery by email, your rewards will be delivered within the hour. If you wish to pay by check and request a printed reward, the process takes longer. Mailed rewards arrive within 10 – 14 business days of confirmed payment.

Who should my recipients call with questions?

If your award recipients have questions about their reward options, please direct them to the number or email address on our contact us page.

What will my printed reward look like?

Your printed reward will be one full page (8.5 x11) which includes the reward theme, message, and recipient names that you choose. It will describe the reward amount, and their options for redemption. Feel free to check outthis page for more information on our reward.

How do I pay for my rewards?

There are several options for reward payments. You may pay with a credit or debit card for immediate reward processing, or you may choose to pay by check. You will make your payment selection during the checkout process.  Please note that rewards will not be processed until payment is received.

Can I pay for my reward via ACH?

For more information about paying with ACH, please contact us at 855-525-7665.

What are your reporting functions?

If you wish to keep track of the rewards you have ordered, you may export your orders into a downloadable file for your records or reporting purposes. The CSV file will include a recipient ID which is an optional field you may use for a number that might help you identify the recipient or campaign in your reporting. This might be used to identify specific individuals, such as an employee number.

What type of gift cards do you offer?

Recipients have the option to redeem for a prepaid card, or for a wide variety of popular shopping, dining, and entertainment gift cards.

How do I view rewards I’ve already purchased?

When you log in to your account, at the top right corner of your screen you can review your history.

What if I need to change my email or update my address?

To change any personal information, login to Rewards Builder and look for the link at the top right corner named “My Account”. Click this link to update your information.

Can these rewards be issued to and redeemed by employees outside of the US?

Our rewards contain many redemption options that are only useable within the US, such as retail gift cards and the prepaid card. Because of this, our rewards can only be issued and redeemed within the United States.

Can the EnergyEarth Reward be used for consumer programs?

Yes, the EnergyEarth Reward is the ideal reward to offer a high-value reward at a low cost for your customer acquisition, retention and appreciation programs. To learn more our consumer programs, please email our partnership team at corporatesales@eeincentives.com.